Service Description

Since January 1, 2010, IT-ServiceDesk (IT-SD) of the RWTH Aachen has been the single point of contact (SPOC) for all those who use the services offered by the RWTH IT Center. The Service & Communication department is responsible for the IT-ServiceDesk. A quality management system (QMS) certified according to DIN EN ISO 9001:2015 is operated to safeguard and optimise all processes relevant to the department. The QMS covers the following areas of activity:

Single Point of Contact for all inquiries regarding the IT Center's own and cooperatively provided (IT) services as well as its marketing.

The certificate is valid until the 19th April, 2022.

 

 

The IT-SD team consists of competent and well-trained specialists and provides help and assistance for issues regarding the services offered by the IT-Center. Inquiries that cannot be solved directly, whether personally stated or via phone, are recorded and forwarded to the responsible department. The user will receive a ticket number with the help of which they can track the status of their service request. This way, transparency is maintained while processing incoming service requests.

We guarantee to reply within one IT Center work day. The responsibility of the IT-SD only ends when a satisfactory solution has been provided.    

News


On Friday, September 20, 2019, the IT-ServiceDesk support is limited from 8 to 10 a.m. due to an internal meeting.

Contact of IT-ServiceDesk

servicedesk@itc.rwth-aachen.de | Ticket-Portal | Chat-Support

 Phone: 0241 / 80-24680 | Fax: 0241 / 80-22981

Monday to Friday, 7:30 a.m. to 6:00 p.m.

 By (Snail) Mail:
IT Center
RWTH Aachen University
IT-ServiceDesk
Seffenter Weg 23
52074 Aachen

In person you can find us here  (map in pdf format):

 IT Center SW23

Seffenter Weg 23, upper entrance, Monday to Friday, 08:00 a.m. to 6:00 p.m.

 SuperC

Templergraben 57, Foyer Infodesk, Monday to Thursday, 08:00 a.m. to 6:00 p.m., Friday, 08:00 a.m. to 4:00 p.m.

 IT Center Wendlingweg 10

Wendlingweg 10, Monday to Friday from 8 a.m. to 4 p.m.

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Every fourth Friday of the month all contact points remain closed between 8:00 a.m. and 13:30 p.m. You can still reach us by e-mail or phone.

Contact TreMoGe
 IT Center SW23

Seffenter Weg 23, room No. 127

Monday and Thursday, 09:30 a.m. to 1:30 p.m.

Tuesday and Friday, 12:00 a.m. to 4:00 p.m.

 

 

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From January 1st 2014 on we do not offer support for devices in SuperC any more!
Please find detailed information about the services, devices and operating systems we support on the following website: Treffpunkt Mobile Geräte.