Service Description


The IT Center operates the RWTH telecommunication system.

It offers different devices and advises you regarding the selection.

New telephone connections and transfers of existing connections can be requested via the IT Center.

The IT Center also supports you during the planning process of telecommunication networks in your buildings.

Please do not disconnect devices yourself!

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Defect devices or connections can be reported to us, we will then take care of the problem.

If you move to a new location or need a new device you need to request this using the form below.

Application forms

First installation, transfer, modification

Information for the employees of the central university administration

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Please note that for new purchases and installations of telecommunication devices that require new devices you need to apply at department 7.3.

Conference connection

Dedicated lines

Setup voicebox/Reset password

Application forms

The application form for new connections, transfers and modifications can be found here.

Voice over IP (VoIP)


VoIP is used for some time at the RWTH.
Based on the university telephone system Alcatel OmniPCX Enterprise some institutions have IP telephones that are connected to a special network.
The IT Center uses this innovative technology in agreement with the user. A summary in german about security information concerning VoIP can be found here.
Consulting on this topic is done by:


Mail:servicedesk@itc.rwth-aachen.de
Tel:+49 (0)241 80-24680
Fax:+49 (0)241 80-22981