There is always a reason if your account has been locked.
The most common reason is due to viruses and /or spam sent through the deactivated account. Mistakes are almost impossible.
You can check the status of your account on our TIM database. Enter your username and password and check in "Accounts" if your VPN/DialUp account has been deactivated. To re-activate your account, you need to make sure that your computer is virus-free and that all known security vulnerabilities are eliminated (especially in Microsoft Systems). In addition, the IT Center notifies deactivated Users on their email address Firstname.Lastname@rwth-aachen.de or ...@post.rwth-aachen.de. It is therefore important to check your emails on a regular basis.
Upon initial deactivation: If your system has been scanned and repaired or possibly reinstalled, you can regain your access by calling 0241 80-24 680.
Repeated deactivation: You need to bring your device to the IT-ServiceDesk and provide on-site evidence that your computer is safe for the network.
In case of repeated violations of the Network Code of Conduct, a reactivation of the account can not be guaranteed.