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    Due to the current development concerning the spread of COVID-19 (Coronavirus) and the recommendations of the responsible authorities, the RWTH Aachen University is also forced to implement further measures to contain the spread of the virus and to relieve the health care system. The common goal is to stop the further spread of the virus as far as possible and to slow down the speed of its spread.

    In this context, personal counselling services are also offered mainly by telephone and online. Public traffic will initially be reduced to a necessary minimum up to and including 17.04.2020.

    SuperC12.03. until probably 17.04.2020 closed for personal contact
    Seffenter Weg 23 and Wendling Weg 10

    16.03. until probably 17.04.2020 closed for personal contact

    Printing Service

    Poster collection from 14.03. until probably 17.04.2020 only from 9:00am - 1:00pm

    Chat Support

    7:30am - 6:00pm

    On the following page, we have compiled for you all current advices and information about the most important services of the IT Center with corresponding documentation and the support times of the IT-ServiceDesk:

    https://www.itc.rwth-aachen.de/go/id/glnjg/?lidx=1

     

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    Opening hours during Easter Holidays

    On Good Friday, April 10, 2020, and Easter Monday, April 13, 2020, the IT-ServiceDesk will stay closed due to a public holiday.

    Welcome to the IT Center’s documentation portal!

    We have renewed and re-structured our website, which is now split into two parts.

    1.    In our documentation portal you can find up-to-date information concerning the usage of our services, such as manuals, FAQs, hints for configurations and announcements. The structure mirrors the IT Center’s service catalogue.

    2.    Basic information about the IT Center (profile, directions, events, etc.) is available on our new website, in the RWTH Aachen University‘s design and with user-group-specific navigation. http://www.itc.rwth-aachen.de

    We are looking forward to your feedback!
    Please send an e-mail with your feedback to servicedesk@itc.rwth-aachen.de or simply use the feedback-button on this website’s footer.

    Open and follow-up your service requests online
    As an alternative to the communication via e-mail or phone you can also open a request online, edit and manage it.  
    More information is available here.

    Everything at a glance

    In the My IT Center portal you will find the web applications of the IT Center centrally bundled in one place:

    Services, RWTH Shops, support options and other offers of the IT Center at a glance.